1. General
 

1.1 These general terms and conditions apply to all offers and products from PokéCuddles

1.2 PokéCuddles offers only official products. We do not support any fake, knockoff or bootleg plush and other products.

1.3 Product images are for illustrative purposes. Color and design may differ from actual product.

 

2. Delivery
 

2.1 Delivery takes place while stock lasts. If a product is no longer in stock, it will be removed from the website.

2.2 When PokéCuddles is present at a convention, the stock on the website may not be up to date due to sales at the convention. If the consumer has ordered a product that can not be delivered,   we will contact you as soon as possible and find a suitable solution.

2.3 All mentioned delivery terms are indicative. No rights can be derived from this.

2.4 We deliver via PostNL. Shipping costs may alter depending on your country. See our delivery proces and costs here.

 

3. Prices
 

3.1 Prices will not be raised while a product is available.

3.2 All prices include 21% VAT (Value Added Taxes)
 

 

4. Approval period / Right of withdrawal
 

4.1 You, as a consumer, have the right to withdraw from your order within 14 days starting from the date of delivery or pick-up, without giving any reason. You must inform us at all times if a shipment is returned, we can not proces the shipment without any contact beforehand. This can only be done via our email address: info@pokecuddles.com 

Returns must be made in original packaging, or packaging suitable for the product or products, in the original condiction the products were delivered. 

If the product or products appear to have been used or damaged, the right of cancellation expires.

PokéCuddles will refund the purchase amount excluding the caculated shipping costs to you within 30 days after receiving the products in question. The return of products is at the buyer's own expense at all times.

 

4.2 The right of withdrawal does not apply to:

• products whose implementation, with consent of the consumer, has started before the period of 14 days.     
• products that can not be returned due to their nature, such as products that will spoil/age, or for hygiene reasons.
• products that have their tag removed. All plush come with a tag, we can not accept returns if it has been removed.
• products that are marked as "non-returnable" on the product details page.

 

4.3 The consumer is obliged to immediately check the delivered products upon receipt. If it appears that the goods have been delivered defectively, incorrectly or incomplete, you must immediately report this to PokéCuddles via info@pokecuddles.com within 2 days of delivery. If this happens later, we cannot process this due to suspectibility to fraud.

 

5. Gegevensbeheer
 

5.1 If you place an order with PokéCuddles, your information may be included in the PokéCuddles customer database . PokéCuddles adheres to the Personal Data Protection Act and will not disclose your data to third parties.

5.2 PokéCuddles respects the privacy of the users of the website and ensures confidential treatment of your personal data.

 

 

6. Garanties
 

6.1 PokéCuddles guarantees that the delivered product will meet the requirements and expectations of usability and reliability.

6.2 PokéCuddles guarantees that the delivered product will match the specifications mentioned in the product description. Measurements always include wings, tails or other extensions.

 

 

7. Offers

 

7.1 Offers are without obligation, unless stated otherwise.

7.2 Verbal agreements only bind PokéCuddles after they have been confirmed in a written agreement.

7.3 PokéCuddles cannot be held to its offers if they contain an obvious mistake or omission that the customer should have understood.

 

 

8. Agreements
 

8.1 Agreements between PokéCuddles and the consumer are concuded after the order has been assessed by PokéCuddles for feasibility.

8.2 PokéCuddles reserves the right to not accept orders without giving any reason.

8.3 Orders are processed after receipt of payment.

 

 

9. Product images and specifications
 

9.1 Product images and specifications are for illustrative purposes. Color and design may differ from actual product. This cannot give rise to compensation or cancellation of the agreement.

 

 

10. Force majeure

 

10.1 Force majeure is defined as an event which is beyond the control of PokéCuddles

10.1 PokéCuddles cannot be held liable for cases of force majeure

10.3 In the event of force majeure, PokéCuddles reserves the right to suspend obligations and is entitled to cancel agreements entirely or in part. In no event is PokéCuddles obliged to pay any compensation

 

 

11. Liability

 

11.1 PokéCuddles is not liable for damage caused by the incorrect use of products.

 

 

12. Retention of ownership

 

12.1 Products remain the property of PokéCuddles until the consumer has fulfilled his/her obligations